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Recently I read on a gambling forum a complaint about some of Casino Rewards Network’s terms and conditions for accepting a bonus because of a clause created to discourage bonus chasers which states if they deposit the minimum in order to get a bonus and then play the minimum play-through requirements that the casino can still choose to not pay on a cash-out because this demonstrates the actions of an advantage player.

Those terms were added to discourage bonus chasers and at least Casino Rewards is making this known to the player before money exchanges hands. At least Casino Rewards make it clear upfront they will not be abused by advantage players. I realize that their term itself does not present a clear line not to be crossed. It does make it very clear that if you sign up and get a bonus and then proceed to play the minimum required to satisfy requirements, and then cash out, that they reserve the right to refuse to pay you.

I don’t necessarily agree with the approach but I understand it. It is the lesser of two evils, the second being they increase the play-through requirements so that nobody gets the lower numbers or they can add a clause that protects them from advantage players. If they increased the numbers they would be accused of trapping the player’s deposit into a play-through scheme that is not fair-minded, such as many unscrupulous online casinos already do. This was not why play-through requirements were created and obviously Casino Rewards has chosen to not use them in such manner. In fact play through requirements started out extremely easy which is what gave birth to the advantage player. Increased requirements and clauses such as the one of subject are a reaction against actions taken, not just some idea the casino managment invented to protect the small amounts of money they give away.

If the casinos were to increase play-through requirements any further to combat adavantage play then all the players would stand to lose instead of just upsetting those with plans to play the minimums and get out. Casino Rewards is obviously choosing to not take this cowardly way out. Rather they will take the blunt of the accusations thrown at them in order to protect a better gambling environment for the people who deserve it. The legitimate players who came there to gamble for their entertainment and because they wanted to check out that particular casino, and not just because that casino is the most convenient available which offers an extra edge to new players.

It can be said that the casino should go ahead and just pay these players since they did in fact beat the pre-defined terms of the contract. *However that is exactly why they chose to add that clause in about having the option to define a player as not having accepted the bonus in the spirit given. They aren’t trying to cheat anybody out of their money. They just don’t want bonus chasers. If you plan on buying in at the minimum, playing the minimum and cashing out, also plan on not getting paid. The casinos cannot make it more clear.

Contrary to popular belief, the (legitimate) casinos are not rolling in money. They survive, and are designed to operate with a profit from the percentage difference you see in the audits. Which is usually around 5% (give or take) and out of that 5% they have to pay their debts just like anyone else. While there is no argument (at least from me) that this is still a very lucrative business, asking the casinos to pay those who … lets be honest both ways… are not there to accept the bonus in the spirit given, and by their very proven actions are what they stand accused.

Many high rollers are not aware that they can get better treatment than what is advertised at online casinos. They merely need to contact support and announce themselves as playing at higher stakes and that they would like to have high roller treatment once they have established themselves. Taking time out to do this is often well worth the trouble.

Some online casinos don’t wish to impose on high roller players because they don’t want to rock the boat. Other online casinos have a banker’s mentality (they still have a lot to learn from Vegas) which means they have extra in their budget to offer but won’t put it on the table unless they are pressed to do so, and all it really takes is asking. And then there’s the simple logic that the squeaky wheel gets the grease. When you’re a high roller that will get you a long distance if applied in moderate doses. Online casinos give the high roller all that is advertised on their site of course but it never hurts to ask about any extra or privileged treatment because that might be all that is required to result in a lot of extra perks, but you have to ask about them.

This can include extra comp points on top of those promised, gifts arriving on scheduled holidays such as Christmas or Easter, trips to Las Vegas to meet their VIP rep which are all expense paid, one online casino that I know about likes to pamper their big players with items that are of extreme high quality which is usually something a person would never buy because it seemed too frivolous. The same casino also favors sending baskets filled with gourmet foods, wines and champagnes. Extra bonuses may also be offered. Some online casinos issue special high roller support phone numbers that are manned 24/7 by the very best of support agents who often times are told to satisfy the customer at any reasonable cost.

High rollers may be asked their opinion by the casino on everything from games to policy. These are the players the casino seeks more than any other and once established the player can almost write their own ticket in terms of perks and special treatment. If the casino doesn’t see that the player has been active for a period of time the VIP manager will be sending an email with some kind of fantastic offer to get the player back and playing. Many times this offer will simply be a notice that an amount of free casino cash has been added to the player’s account and awaits their attention. Sometimes it will have a time limit on using the free casino cash however.

One last note on high rollers. They should contact the casino about special sign up bonuses. Go ahead and register with the casino but before you make your first deposit contact support and ask them to put you in touch with a high roller representative and ask if you make a large deposit if they will give an extra amount in bonus. The worst that can happen is they reply no. The old saying “nothing ventured, nothing gained” is never more true than when a high roller and dealing with online casinos.

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